| Warranty | Products with a lProducts with a lifetime warranty This warranty applies to the tooling. The warranty will only be valid if the customer has complied with the instructions mentioned in the enclosed instructions when purchasing the product. Any t"Any tools used in a way that is notWarranty : The return procedure All returns must be made through an authorized KS TOOLS® reseller who will request a return agreement from the manufacturer. A form called ""return agreement"" will be sent to the reseller and must include: The authorization number The problem found on the product to facilitate return processing This document will be highlighted on the package and must be accompanied by a purchase invoice to justify the warranty. In case of agreement, the goods must be returned postage paid. Any return postage due will be refused. In case of return of goods to KS TOOLS® for repair, after-sales service, expertise or certificate request, the shipping is paid by the customer. However, KS TOOLS® will be responsible for wearing the repaired equipment in this case. In the event of non-compliance with one of these conditions (return agreement not completed, not glued on the package, missing packaging...), KS TOOLS® reserves the right to refuse receipt of your package, and, consequently, its handling under warranty. Conditions of application of the KS TOOLS® guarantee KS TOOLS® hand tools are guaranteed without time limit, except for tools with manual mechanism, power mechanism, screwing bits, screwdriver sockets, screwdrivers and male wrenches. Machines and tools with hydraulic, electrical and pneumatic systems are guaranteed for one year. The warranty period is effective from the date of purchase of the product. This is why a purchase invoice must be attached to the return to justify the guarantee. In the event that the product cannot benefit from the warranty due to expiration, or for any other reason mentioned in the ""Products excluded from the warranty"" section, KS TOOLS® will propose after acceptance by the customer a repair quotation in the event that the product in question is repairable. Otherwise, KS TOOLS® will offer a replacement product at a preferential rate. Apart from the cases provided for by the laws in force, the application of the guarantees may not give rise to any form of compensation or damage for any reason whatsoever. 4 BOOK S.A.V. - Warranty types In order to facilitate the understanding of the warranty, KS TOOLS® has set up two warranty categories that will make it possible to clearly identify the warranty types to which the products belong. ▲ Products with a limited time warranty (12 months) This 12-month warranty applies to energized products, including power, pneumatic, hydraulic and mechanical tools. The warranty will only be taken into account if the customer has followed the instructions mentioned in the enclosed instructions when purchasing the product. ▲ Products with an unlimited warranty This warranty applies in particular to the following tools: sockets, combination wrenches, pipe wrenches, ratchets, male keys, impact sockets, pipe keys and extractors. The warranty will only be valid if the customer has complied with the instructions mentioned in the enclosed instructions when purchasing the product. Impact sockets will not be guaranteed if they have been used manually with a pawl. The legal warranty applies to all products that do not fall within these two types. For any questions related to the warranty conditions, you can contact : KS TOOLS® Customer Service, PDA Brumath Region - 1 rue de Londres, 67670 MOMMENHEIM, France After-sales service: 03 88 14 38 42 Quality department: 03 88 88 14 38 05 - One of the other KS TOOLS® entities listed on the website in accordance with normal use will not be guaranteed."ools used in a way that is not in accordance with normal use will not be guaranteed.ifetime warranty |
